Privacy Policy

1. Who We Are

FeelFreshCarpets ("we", "us", "our") is a residential and commercial cleaning business based in Perth, WA. We operate the website https://www.feelfreshcarpets.com.au. You can contact us at info@feelfreshcarpets.com.au or +61 411 411 109.

2. Information We Collect

We collect information you provide directly to us when you:

• Fill in the contact or quote request form on our website
• Call or email us directly

This may include your name, phone number, email address, postal/suburb address (for service area verification) and the details of your enquiry.

We do not collect payment information through this website. Any payments are processed separately and are subject to the payment provider's own privacy policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and provide a cleaning quote
• Schedule and perform the cleaning service you have requested
• Send service reminders or follow-up messages related to a booking
• Improve our services based on feedback

We will not use your contact information to send unsolicited marketing without your consent, and we do not sell, trade or share your personal information with third parties for their marketing purposes.

4. How We Store & Protect Your Data

Information submitted via our contact form is sent by email to our business address and stored in our email system. We take reasonable technical and organisational precautions to protect your personal information from loss, misuse or unauthorised access.

5. Cookies & Analytics

Our website may use cookies or similar tracking technologies (such as Google Analytics) to understand how visitors use our site. These are used in aggregate and do not identify you personally. You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To make such a request, please contact us at info@feelfreshcarpets.com.au.

7. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

8. Contact Us

If you have questions about this policy or how we handle your information, please contact us at:

FeelFreshCarpets
Perth, Perth, WA 6000
+61 411 411 109
info@feelfreshcarpets.com.au